Public Soft Skills Training - Leadership Strategies

Public & Virtual Classes

Find the right training for where you want to grow

From our dual-certified flagship to the all-new Certified AI-Enabled Facilitator™, every course is built on our proven methodology and designed to deliver skills you’ll use immediately. Browse by what you want to master.

30+ YearsTrusted since 1993

35,000+ Trainedvia The Effective Facilitator®

Dual IAF & INIFAC CertifiedThe only course of its kind

95% Rate It the BestBest course they’ve ever taken

#1 in the U.S.Facilitation training company

Featured Programs

Our most-attended flagship and the industry’s first hands-on AI facilitation workshop.

Flagship · Most Popular

The Effective Facilitator

The only course dual-certified by IAF & INIFAC. Master 10 principles and 100+ techniques to lead engaged, productive sessions that drive real results. View dates & register New · AI-Enabled

The Certified AI-Enabled Facilitator™

The first hands-on workshop for mastering AI at every stage of facilitation — from prep to live sessions to follow-up. Lead with AI without losing the room. Explore the new course

Facilitation Mastery

Build, advance, and certify your facilitation skills — from foundations to Certified Master Facilitator.

The Effective Facilitator

Our signature 4-day workshop covering the complete Facilitator’s Methodology — the gold standard in the field. View course Advanced

Advanced Facilitation Skills

Take your skills to the expert level. Handle tough groups, complex dynamics, and high-stakes sessions with advanced techniques. View course Certification · CMF

Facilitator Certification Prep

Prepare for the INIFAC Certified Master Facilitator credential with guidance from the team behind 11 of the world’s 56 CMFs. View course Program

The Facilitation Mastery Program

A fast-track, 8-month program blending onsite, virtual, and monthly coaching — the most direct path to facilitation mastery and CMF certification. View program Excellence

The Seven Separators of Facilitation Excellence

Discover the seven differentiators that separate good facilitators from truly exceptional ones. View course

Leadership & Team Development

Grow as a leader and build cohesive, high-functioning teams that take ownership of results.

From Management to Leadership

Make the shift from managing tasks to leading people. Build the communication, decision-making, and influence skills that define great leaders. View course Team Dynamics · DISC

DISCourse

Use the DISC model to read styles, adapt your approach, and build interactive, invested teams. Brochure available on the course page. View course & brochure

Meetings That Get Results

Run focused, engaging meetings — in person, hybrid, or highly technical.

Masterful Meetings

Turn unproductive meetings into focused, results-driven sessions. Set agendas, drive engagement, and end with clear action. View course Hybrid

Mastering Hybrid Meetings

Engage in-room and remote participants equally. Run inclusive, high-energy hybrid sessions that keep everyone involved. View course Technical Teams

Making Technical Meetings Work

Facilitation tuned for engineering and technical groups — structure, focus, and consensus where it’s hardest to reach. View course

Project & Technical Leadership

Lead high-stakes project sessions and launch high-performing teams — training, team activation, and facilitated consulting for PMs.

Project Managers

Facilitation Skills for Project Managers

Built on our Masterful Project Session Framework™. Structure agendas with the 6 Ps, defuse conflict before it derails progress, and close every session with assigned actions. View course Technical Teams

Making Technical Meetings Work

Facilitation tuned for engineering and technical groups — structure, focus, and consensus where it’s hardest to reach. View course Consulting · Kickoff

Project Kickstart

Launch every project with clarity and ownership. Build the charter, clarify scope, roles, risks, and success measures — tailored by pre-class surveys. Download brochure (PDF) Consulting · Governance

Facilitated Project Execution

Keep initiatives on track with disciplined governance and hands-on facilitation — executable plans, clear KPIs, early risk management, and accountability. Download brochure (PDF) Consulting · Assessment

PM Assessment

Evaluate the hard and soft sides of project management through interviews, surveys, and data — with a roadmap for targeted training and process improvement. Download brochure (PDF) Training · Foundations

PM Training 101

For entry to mid-level PMs. Build effective project charters and high-level plans with alignment and accountability — templates, case studies, and an Excel workbook included. Download brochure (PDF) Leadership

Project Leadership

Advance through the three levels of leadership. Build visionary skills, inspire teams, manage stakeholders, and shape a personal action plan for growth. Course description (PDF) Team Performance

Effective Teams Work

Learn what differentiates great teams. Master the essentials for success, build trust, and develop effective communication through practical exercises. Course description (PDF) Retrospectives

After Action Review

Run structured retrospectives that surface honest feedback and drive actionable improvement — boosting team morale and project outcomes. Course description (PDF)

Strategy & Planning

Lead strategic sessions that produce clear vision, aligned priorities, and plans your team will execute.

Secrets to Facilitating Strategy

Lead strategic planning that produces clear vision, aligned priorities, and a plan your team will actually execute. View course Government

Secrets to Facilitating Strategy — Government

Strategic planning facilitation tailored to the public sector’s unique stakeholders, mandates, and constraints. View course Strategy

Strategic Thinking

Sharpen the critical and logical thinking that makes you an incisive problem-solver and sought-after strategic partner. View course Planning

Strategic Planning: Making It Work

Move from plan to execution. Build the structures and habits that turn strategy into measurable results. View course

Training, Presentation & Consulting

Deliver engaging training, present with impact, and build client relationships that last.

Training Delivery

The Engaging Trainer

Design and deliver workshops that command attention, elevate skills, and leave participants inspired to apply them. View course Presentation

Masterful Presentation Skills

Become an articulate, confident presenter. Structure, deliver, and command the room. Brochure available on the course page. View course & brochure Consulting

The Facilitative Consultant

Win trust and deliver lasting impact. Guide clients through change with an approach that builds buy-in and durable relationships. View course Relationships

Managing Business Relationships

Build and grow client and stakeholder relationships that are mutually beneficial and stand the test of time. View course Client Retention

Customers for Life

Turn one-time clients into lifelong partners with a relationship strategy built for retention and referrals. View course

Virtual, Hybrid & On-Demand

Master remote engagement — live online, or learn at your own pace.

On-Demand Video

21 Secrets of Facilitation

The 21 core techniques from The Effective Facilitator® in self-paced video — preparing, starting strong, keeping focus, building consensus, and managing dysfunction. Browse on-demand On-Demand Video · DISC

DISC Secrets for Successful Communications

A 90-minute interactive video on recognizing different communication styles and adapting fast when styles clash — at work and beyond. Browse on-demand On-Demand Video · Zoom

Zoom Advanced Engagement Strategies

Sixteen self-paced videos plus a resource library of instruction sets and templates for using Zoom’s features to drive real participation. Browse on-demand Virtual · Zoom

Advanced Strategies for Virtual Engagement

Make your next online session buzz with participation using a dozen-plus engagement techniques for Zoom. View course Virtual

The Effective Facilitator: Virtual Link

For EF graduates: apply all 10 principles to virtual meetings so remote sessions feel as productive as in-person. View course Virtual

Facilitating Virtual Meetings: Comprehensive

The full toolkit for leading engaging, effective virtual meetings end to end. View course Virtual

Facilitating Virtual Meetings: Essentials

The core virtual facilitation skills you need, in a focused, fast format. View course Micro-Learning

Learning Bursts

Short, focused learning modules that build facilitation skills in bite-sized sessions. View course

Not sure which course fits? Explore the full catalog, or bring any course on-site — fully customizable for groups of 10 or more.

See Upcoming Dates Explore Private Classes