The Effective Consultant
Get the techniques you need to successfully address client needs every time!
DOWNLOAD the full Effective Consultant Course Description (pdf)
2010 Public Class Dates
3 days - $1595 |
Atlanta
Dec 13-15 |
DC
Sep 20-22 |
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| 2011 Public Class Dates |
Atlanta
May 9-11
October 10-12
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Chicago
Jul 11-13 |
Dallas
Aug 15-17
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DC
Mar 14-16
Sep 12-14 |
Toronto
Jun 15-17 |
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| Schedule a Private / In-House Class |
Private classes are fully customizable, taught at your location, and provide the best value for groups of 10 or more. Contact us for more information about scheduling a private class.
*If you have fewer than 10 people, but still desire a personalize, private learning experience, consider collaborating with other departments in your organization or other organizations near you.
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Included with the course:
Learn How To
Manage client relationships effectively and achieve results for clients. Build critical skills to increase credibility, improve communication and manage expectations. Apply the right processes through a comprehensive framework for all stages of the consulting process, from defining client needs to running a project and reviewing results.
- Listen to client requests and ask key questions to help clients discover their real needs
- Gain client confidence and maintain a trusting relationship
- Communicate effectively with clients about status, issues and challenges
- Understand your DISC communication style
- Apply strategies for working with different DISC communication styles
- Uncover the common barriers to team success and prevention strategies
- Develop and present convincing recommendations that address key client objectives
- Set appropriate expectations with client and manage them throughout the project life cycle
- Respond effectively to reasonable and unreasonable requests from clients
Ideal For
Internal and external consultants and individuals whose roles require a consultative style, such as IT Managers, Project Managers, Business Analysts, HR Generalists and Sales Professionals.
Objectives
- Define "consulting" and the distinguishing characteristics of an Effective Consultant
- Supply a structured framework for the consulting process
- Provide success strategies for each stage in the consulting process
- Provide key strategies for building and maintaining strong client relationships
- Provide an opportunity for participants to exercise their skills through structured exercises and feedback sessions
Why it Works
This course provides a structured framework for consulting, with foundation techniques and client handling strategies for each stage of the consulting process. Our well-known PDI (practical, dynamic and interactive) methodology is the basis for our highly effective course format including a highly interactive case study providing the opportunity to solve a real life client problem during the course.
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