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Secrets of Facilitation reveals the principles and techniques effective facilitators use to produce amazing results through groups. The author identifies 60 secrets that separate great facilitators from good ones. He then puts you right in the room through his case studies and numerous sample dialogues, so you can see and experience the techniques in action!

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The Perils of Positive Thinking

By Estienne de Beer

Something bothered me about the teeth of the consultant who was sitting in front of me, on the other side of the helpdesk. I couldn't identify what it was immediately. I was at my bank's foreign exchange division, hoping to get some advice on an upcoming business trip. As the positive and friendly consultant was talking, I suddenly realized what seemed out of place for me. Embedded in his front tooth was the ultimate symbol of business success - a gold dollar sign! I struggled to concentrate on our conversation. I caught myself in forced contemplation and my curious mind was analyzing why he chose this unique form of expression. I was ambushed by the realization that it was because he was working in foreign exchange. Different strokes for different folks. Some committed corporate employees choose to personalize their car number plates with the company's name, but this consultant chose to add some bite to the bark. I interrogated myself in silence. Was this not taking it a bit too far? Was I a perplexed spectator of misdirected positive thinking?

I'm not sure what the right answer is, but I am convinced that this type of mindset can sometimes lead to eccentric behaviour, to say the least. The wheel starts buckling once we abandon common sense and basic business acumen in the process. Positive thinking without common sense is like operating your computer without anti-virus software. It causes illogical and unnecessary threats to one's career and business that could easily be avoided. Please don't get me wrong! The workplace needs more positive people than ever. No-one can deny the exciting impact that positive attitudes have on the outcome of our strategies and events. The problem is just that positive thinking on its own doesn't pay the bills nor grow market share. Someone once said that zeal without knowledge is deadly. Positive thinking without substance is nothing but a fairytale for adults. Overemphasizing positive thinking at the expense of other critical success factors will only lead to embarrassment and disappointment.

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